Privacy Policy
This page sets out the personal details Scanterbury Casino stores and how we use them. We only take the data needed for managing your account, paying out your winnings and supporting safe play.
What We Collect
- Account details: the legal name printed on your ID, your birthday, the address of your home and the email you use to log in.
- Identity documents for age and identity checks.
- Payment details for deposits and withdrawals.
- Location data from geolocation checks.
- Play history: bets, wins, limits and session times.
- Technical data: your IP address, plus the browser and the device you play on.
- Messages you send to our support address.
Legal Grounds
- Contract: running your account depends on your details.
- Legal duty: Canadian law on age limits, identity checks and money laundering obliges us to carry out checks and keep records.
- Consent: for marketing and optional cookies.
- Legitimate needs: fraud prevention and keeping games fair.
Changes
This policy is revised when the law or our services change, and the latest version is always posted here. We notify you by email of major changes.
Age
Scanterbury Casino is for players 19 or older. Accounts found to belong to anyone younger are shut down and handled under our Protecting Minors page.
Marketing Choices
- Promotional email goes only to players who opt in.
- An unsubscribe link appears at the foot of each promotional email.
- Account settings also let you opt out of marketing.
- No promotions go to anyone who is self-excluded or taking a break.
Who We Share It With
- Payment providers, so deposits and withdrawals can be processed.
- Verification partners, for identity, age and location checks.
- Suppliers that handle hosting, email and the delivery of games.
- Authorities, only when Canadian law requires it.
We never sell player data. Every partner works under contract and uses data only for the task we set.
Why We Use It
- To set up, operate and secure your account.
- To process payments in CAD.
- To verify age, identity and location.
- To operate responsible gambling tools, for example limits and reality checks.
- Replying to your emails and resolving complaints.
- To send offers, if you opted in.
Security
Data is encrypted in transit, staff access is limited to what each role needs, and we monitor our systems for misuse. Never share your password, and sign out when you finish on a shared device.
Cookies
See our Cookie Policy for the cookies we set and the ways to manage them.
Transfers Outside Canada
Some partners process data in other countries. When data leaves Canada, we use contracts that require protection at the level Canadian privacy law expects.
How Long We Keep It
Records relating to your account, identity and payments are held for as long as Canadian tax and anti-money laundering legislation obliges us to keep them. After that, we delete or anonymize them.
Your Rights
- Access: see everything we store about you, sent to you as one complete file.
- Correction: have inaccurate details put right.
- Deletion: get your data erased as soon as we are not legally obliged to hold it.
- Objection: have us cease using your data for marketing and other optional uses.
We confirm who you are before we act on any request.
Contact
For any privacy question or request, please email [email protected].